Market Conduct Reports

What are market conduct reports?
How do I retrieve market conduct reports?
Which jurisdictions and documents are included?

What are market conduct reports?

State insurance agencies or departments examine the market conduct of insurance companies to ensure the companies are complying with state law. These exams are designed to review a company’s practices in areas such as marketing, advertising, policyholder services, underwriting, rating, and claims.

Market conduct reports document the findings of these examinations and summarize actions to be taken by insurers to correct alleged noncompliant practices. They may identify the size of the policy sample or claim sample reviewed and indicate alleged violations of the law discovered during the examination. They may also summarize the actions taken by insurers to correct the alleged non-compliant practices.

How do I retrieve market conduct reports?

To retrieve market conduct reports, click Insurance at the top of any page and choose Accident and Health, Life and Annuities, or Property and Casualty. Then click the Market Conduct tab and search using the template. For example, to retrieve market conduct reports from Connecticut that concern Liberty Mutual Fire Insurance Company, follow these steps:

In the Company Name text box, type "liberty mutual".
Under Jurisdiction Selection, select the CT check box.
Click Search.

Which jurisdictions and documents are included?

Westlaw Compliance Advisor ® provides access to market conduct reports from 35 states and the District of Columbia. The Market Conduct Reports database contains market conduct reports, orders, and other related documents when available. Consult the chart below for specific coverage information.

Market Conduct Report Coverage by Jurisdiction
State	Coverage	Document Types Available
Alabama	2002 – present	reports
Alaska	2004 – present	reports and orders
Arizona	not available
Arkansas	not available
California	2003 – present	reports and orders
Colorado	1998 – present	reports and orders
Connecticut	2007 – present	reports and orders
Delaware	2005 – present	reports
District of Columbia	2002 – present	reports and responses
Florida	2000 – present	reports and orders
Georgia	2006 – present	reports
Hawaii	not available
Idaho	2003 – present	reports and orders
Illinois	not available
Indiana	not available
Iowa	2003 – present	reports
Kansas	2002 – present	reports and summaries
Kentucky	not available
Louisiana	1992 – present	reports
Maine	1993 – present	reports and responses
Maryland	2001 – present	reports and orders
Massachusetts	2004 – present	reports
Michigan	not available
Minnesota	not available
Mississippi	not available
Missouri	2005 – present	orders and stipulations
Montana	not available
Nebraska	2000 – present	reports
Nevada	not available
New Hampshire	not available
New Jersey	2003 – present	reports
New Mexico	2007 – present	reports
New York	1997 – present	reports
North Carolina	1998 – present	reports
North Dakota	2001 – present	reports and orders
Ohio	2001 – present	reports and orders
Oklahoma	2007 – present	reports and orders
Oregon	1994 – present	reports and orders
Pennsylvania	2007 – present	reports and orders
Rhode Island	1992 – present	reports and orders
South Carolina	not available
South Dakota	not available
Tennessee	2003 – present	reports and orders
Texas	not available
Utah	1997 – present	reports
Vermont	2003 – present	reports, orders, and associated documents
Virginia	2001 – present	reports and orders
Washington	1997 – present	reports and orders
West Virginia	2007 – present	reports and orders
Wisconsin	1998 – present	reports, responses, and managed care desk audits
Wyoming	2003 – present	reports